Thursday, December 3, 2009

Unknown Error when Sync

Check your App logs right around the time the Unknown Error began occurring. The disruption is caused by a medicine log. Delete that log by pressing Logs ->select the log->scroll to Delete.

Your Sync should now work.

There is a small bug that we have identified and are working on so please bear with us. If this solution doesn't fix the issue, please Email support@glucosebuddy.com
Posted by at 8:05 AM

11 comments:

  1. I'm trying this, deleting more and more med entries, but to no effect. I still get sync errors.

    Is there anything you can suggest?

    regards,
    Roger

    ReplyDelete

  2. OK,

    I removed all my med entries, and then it worked. I shall await the fix.

    thanks,
    Roger

    ReplyDelete

  3. You can also try to recreate an additional online account the performing a Synchronize All Logs to the Web from within the App.

    Your new online account MUST use a different Email and Username.

    ReplyDelete

  4. Ditto Roger, I had to delete all med records from the log and then it worked. Eagerly awaiting a fix...

    ReplyDelete

  5. The error is caused by deleting medications from your web account. If you are receiving an unknown error, please create a new web account via the App. Make sure you use a different Email and Username. Then, perform a Sync All Logs to Web.

    ReplyDelete

  7. So, more than a month after the original post, have we managed to locate and fix the bug?

    ReplyDelete

  9. I am still un able to sync my logs. I have deleted the Meds. I can not sync, Any ideas?
    JoHn Spencer

    ReplyDelete

  10. The only way I could do it was to delete and reinstall it, and I had to do that twice. Now I dont have the info on the touch but I do have it on liine.

    ReplyDelete

  11. I have the same problem! Tried the above fix and nothing ?Where can I send a SS ?

    ReplyDelete

Subscribe to: Post Comments (Atom)