At this point, less than 2% of users are experiencing some sort of NON FATAL issue

ISSUE 1

• Experiencing error screens like the two below, and your logs show up on Web

• Experiencing error screens like the two below, your OLD logs DO NOT show up on Web, your NEW logs show up on Web

• Experiencing error screens like the two below, your OLD logs DO NOT show up on Web, your NEW logs DO NOT show up on Web

Response

• We are aware of all three problems and are working on fixing them

• Your logs will not be deleted from the program

• We will release an update that allows you to SEND ALL OF YOU OLD LOGS to your member site, even if the program says "Zero log(s) need to be synchronized"

ISSUE 2

• Verification Email not received

Response

• Please check your Spam box.
  
• In the unlikely event that it is not there, follow these instructions: Within App, press Settings -> Account Info (ignore pre-filled information) -> Join Us. Then, redo the sign up process USING A NEW EMAIL ACCOUNT, USERNAME, AND PASSWORD.
  

ISSUE 3

• Pop-up numbers on Glucose Buddy icon do not disappear (How many logs that are awaiting synchronization with the Web)

Response

• If this number doesn't go down even after you've synchronized, there is a bug on your phone. This will not damage any of your logs, and will be fixed in an upcoming version.

ISSUE 4

• Your logs are showing up double on your Web Account

Response

• We suggest either A) delete them manually or B) make a new account, with a DIFFERENT E-MAIL, DIFFERENT USERNAME & DIFFERENT PASSWORD

If B)

• If your old logs won't synchronize to this new account, you'll have to wait until we will release an update that allows you to SEND ALL OF YOU OLD LOGS to your member site, even if the program says "Zero log(s) need to be synchronized"

(probably 1 - 2 weeks from now)


Issue 5

• If you've entered the wrong Email address, and continued to press join.

RESPONSE

• Redo the Join process by Opening the app, Settings, Account Info (Ignore pre-filled), Join Us
• Create a new account using a DIFFERENT EMAIL ADDRESS, DIFFERENT USERNAME & DIFFERENT PASSWORD

If this does not work, write an Email to mtendler@glucosebuddy.com with the Subject: Issue 5



Here's what we're doing:
Spearheading the issues, and we will have updates addressing the bugs in the up and coming days. As some of you know, we've already dealt with a number of bugs and were able to fix them in less than 12 hours.


Here's what you have to worry about:
Nothing. Our main priority is keeping your logs safe; nothing is getting deleted, and you can continue logging away.
Most of you using the app that have been synchronizing with your web account, you can keep on doing it.
If you haven't been able to access it correctly, then we recommend you hold off on synchronization until the next update comes out (very shortly).


If you have any other issues, email support@glucosebuddy.com (Subject line: New Error) describing your problem, and please include a screenshot, as well. We'll get back to you within 24 hours, and usually a lot sooner :)